What are the delivery and shipment times?
Please note that all items, excluding hand-painted pieces, are made to order and may take 5-10 business days to fulfill. Hand-painted items, however, are a unique and special category of our merchandise as they are hand-picked and painted by the artist herself. we aim to fulfill within 3-5 weeks. We ship worldwide and can offer coverage on packages. Please contact us If you are interested.
Please be aware that shipping times are not guaranteed and may vary due to factors beyond our control.
As a responsible international e-commerce business, we are obliged to comply with the global trade regulations. In light of this, it is possible that you may be subject to import duties, customs tariffs, and taxes upon receipt of your order. We kindly remind you that these charges are the responsibility of the recipient, and we regret any inconvenience this may cause. We appreciate your comprehension and cooperation in this matter.
Can I refund or exchange my order?
Please be advised that our policy does not include any returns or exchanges. All sales are final. We carefully inspect all our products before they are shipped to ensure their quality, and we encourage our customers to carefully review their order before making a purchase.
Tracking shows delivered, but I never got it. Is my package lost?
As a company that values the satisfaction of our customers, we understand the disappointment and inconvenience that can come with a lost package during shipment. In the event that this occurs, we kindly request that you take the necessary steps to locate your package, such as checking with your shipping provider, building management, and neighbors. If you are still unable to find your package, please do not hesitate to contact us at bakwaasbybabbu@gmail.com. Our customer service team will work diligently to assist you in locating your package or providing a replacement. We understand the importance of your purchase and we will make every effort to ensure that you are completely satisfied with your experience. We work closely with our shipping providers to ensure your order is delivered in a timely manner, but once it leaves our facility, we have no control over its delivery. In the event of a lost item, please contact the shipping provider immediately to file a claim. If the item is not found, we will do our best to assist you in finding a resolution.
My items arrived damaged?
At our company, we take great pride in the quality of our products and want to ensure that you are completely satisfied with your purchase. However, in the unlikely event that your item arrives damaged, please kindly provide evidence of the damage within 7 days of receiving the product. We will then promptly send out a replacement order to you at no additional cost. Your satisfaction is our top priority, and we will do everything in our power to resolve any issues to your satisfaction. Or if you wish a refund you may return the merchandise in its original condition within 7 days of receiving the item(s) for a full refund. Refunds will be issued to the original method of payment. BakwaasbyBabbu does not cover the cost of return shipping
I ordered the incorrect size, What can I do?
We understand that mistakes can happen when placing an order, and we strive to provide the best customer service possible. In the event that you have ordered the wrong size or design, we kindly request that you reach out to us as soon as possible. Our team will make every effort to accommodate your request, however, please note that once an order has entered production, we are unable to guarantee any changes or refunds. We appreciate your understanding and cooperation in this matter.
How Do I Take Care of My Painting?
Proper care and maintenance of a painting can help ensure its longevity and preserve its condition for many years. Here are a few guidelines for taking care of a painting:
Keep the painting out of direct sunlight and away from sources of heat or humidity. UV light and extreme temperatures can cause fading, discoloration, and warping of the painting.
Clean the painting regularly with a soft, dry cloth. Avoid using water or cleaning agents, as they can damage the painting.
Handle the painting with clean, dry hands, and avoid touching the surface of the painting as much as possible.
Use a frame and matting to protect the painting from dust, dirt, and other environmental factors.
Keep the painting away from areas with high traffic or heavy footfall, as vibrations can cause damage over time.
Always use acid-free materials when framing or storing the painting, as acid can cause discoloration and deterioration over time.
If you wish to move the painting, be sure to use proper moving techniques and materials, such as acid-free paper and bubble wrap, to protect the painting during transport.
How do I take care of my hand painted vase?
Taking care of a handpainted vase requires some specific attention to ensure it retains its beauty and integrity over time. Here are some tips for taking care of a handpainted vase:
Handle the vase with care to avoid chipping or scratching the painted surface. Use gloves or a soft cloth when moving the vase to protect the paint.
Clean the vase gently with a damp cloth and mild detergent. Avoid using abrasive materials or harsh chemicals, as they can damage the paint.
Dry the vase thoroughly after cleaning to prevent water spots or stains.
Keep the vase out of direct sunlight and away from sources of heat or humidity. UV light and extreme temperatures can cause fading or discoloration of the paint.
We Recommend using Fake flowers or fake arrangements
Keep the vase away from areas with high traffic or heavy footfall, as vibrations can cause damage over time.
If the vase is damaged or chipped, please get it touch with us.
Hand Painted Items
Our hand-painted apparel is a truly unique and special category of our merchandise, crafted with the utmost care and attention by the artist herself. Each piece is expertly painted using a combination of high-quality acrylic paint and fabric paint, ensuring vibrant colors and intricate details. To further enhance the durability and longevity of the garments, a medium gloss varnish is applied as a final step. This not only protects the paint from fading or chipping, but also gives the garments a subtle sheen that adds to their overall aesthetic appeal. Please note that due to the nature of hand-painted items, production times may vary and may take up to 3-5 weeks (unless specified otherwise).
How Do I Take care of my hand painted apparel?
To properly care for hand-painted apparel, it is important to follow a few simple guidelines:
Machine washing is not recommended as the agitation of the machine can cause the paint to chip or fade. Instead, hand washing or spot cleaning is recommended.
Use a mild detergent and cool water when hand washing or spot cleaning. Avoid using bleach or harsh chemicals as they can damage the paint.
When hand washing or spot cleaning, gently rub the affected area and avoid wringing or twisting the garment.
Allow the garment to air dry. Do not use a dryer or iron the garment as the heat can damage the paint.
Always check the label on the garment for specific care instructions.
By following these guidelines, you can help ensure that your hand-painted apparel stays in great condition for a long time.
Can I dry clean my Hand painted item?
Dry cleaning is generally not recommended for hand-painted apparel as the chemicals used in the process can potentially damage the paint. The high heat and agitation of the dry cleaning process can also cause the paint to fade or chip. Instead, it is recommended to hand wash or spot clean the garment using a mild detergent and cool water.
Pre - Orders
All Products are available to ship unless it is a pre-order item. All pre-order Products have an estimated ship date, that indicates the date that the Product will be shipped out from our warehouse, but these Products may arrive sooner or later than specified. If a pre-ordered item will not be shipped out by the estimated shipping date, the customer will be notified. If an order includes both available and pre-ordered items, at least two separate deliveries will be most likely made to the customer.